Voice Enabled Healthcare
Babylon Assistant helps users with onboarding and connects them to the focal aspects of primary care.
Role and contribution
During my ride at Babylon Health, I have explored the latest voice technologies and determine how they function within our service. I have worked with a cross-functional team to innovate and deliver engaging healthcare services.
Contribution
Strategy, Discovery Research, UX/ UI/ VUI Design, Testing, Delivery
Team
Product Director, Tech Lead, Machine Learning Engineers, iOS & Android Developers
Timeline
Nov. 2018 - Jan. 2020
Outcome
- Increase appointment bookings
- Speed up booking process
- Increase user registrations
Key features
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Opening & Audio Logo
The uplifting audio logo reaches out to users whether they’re looking or not, together with the opening animation, informs users the start of the service.
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Expectation Setting
The simple exchange cuts to the chase and delivers the earliest available time to users and advises on how to respond to the service.
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Call Preference
Once the appointment time is confirmed, the user would be able to choose either video or phone for their consultation.
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Considerable Confirmation
Show all key consultation details in one place, with a confirmation email for future reference.
Multi year projects under NDA - details upon request
Solution & Outcomes
Within 30 seconds of chatting with the voice activated device, users can schedule a video call with a GP on the Babylon app.
This enables streamlined access to healthcare service, helping users get the care they need with minimal effort, as quickly as possible. This service helps Babylon to increase user registrations and appointment bookings.
